Auditor General intends to carry out “Customer Satisfaction Audit “ on state services ………..
Posted on February 8th, 2017

Dr Sarath Obeysekera

New audit system to evaluate customer satisfaction soon – See more at: http://www.dailymirror.lk/article/New-audit-system-to-evaluate-customer-satisfaction-soon-123365.html#sthash.Ezpdv6Wr.dpuf………………………..new item

Go to Passport Office  in Suhuru ( So- horu)  Paya !!-Centre Stage for Corruption

I assume that whoever the minister and the Head of the Organization  in charge of  issuing passports and visas and AG who boast about clean administration  should deploy undercover agents among the crowd in new passport office in SUHUTU PAYA in Battaramulle and catch the culprits among ordinary peons to Assistant  Commissioners ,working for passport office .who are involved in various nefarious activities.

My close friend who is living and retired in Norway came to Sri Lanka and bought an apartment for 40 million rupees in one of the new high rise buildings to stay in Sri Lanka .He comes every year after obtaining a visa for one month and wanted to extend the via for few more days ,and went to passport office yesterday.

As Norway does not allow to have dual passports to any of his residents, he went to the new passport office to extend the visa . Among the crowd few touts approached him and asked for 15000 Rs to get it extended for few days claiming that he has to share the loot” with some commissioners and peons in the office. There were many Europeans at that time   who wanted to stay little longer and came to the office around 9 am .and all were approached by some agents who may be working for the officials of the  Passport Office.

If you happen to visit the new office, many photo shops .cafes,foreign employment agencies including touts have spring up doing good business ripping off money from poor Sri Lankan and foreigners .

He refused pay and stood in the queue with other foreigners .After an extended time he was called and given a number and a form to be filled and he submitted the same.After several hours he was called again and sent to an assistant commissioner who approved subject to payment of 3000 Rs ( officially )and again  waited for few hours. He was starving and due to his diabetic conditions he almost fainted as he was no waiting for 5 hours ,Finally he gave in paid 1500 Rs to a pion who  expedited the release the passport   with visa .1500 Rs was to be shared with the assistant commissioner who give approval !!!!!!!!!

If he paid 10 times he would have got it in one hour !!!!!!!!!!

He left the office at 4 pm !!!!!!!

I am a  dual citizen with having a British Passport , hence I do not need any visa to stay ,but many such Sri Lankans and Foreigners who wanted stay in the country more than 30 days end up in the gallow house where they torture you ,and they leave this country with disgust .

Prime Minister,Foreign Minister  and the President speaks about efficiency and eradicating corruption ,but the agencies manning the gate way to this resplendent island  are expressing their disgust ,pin pointing and fingering at such Agencies like Passport Office and leave  with bad memories .

Please……..Auditor General….

 Walk to Passport Office in walking distance when  you read this and expose the culprits and shame the ministers  and officers who ruin our reputation .

 

Dr Sarath Obeysekera

3 Responses to “Auditor General intends to carry out “Customer Satisfaction Audit “ on state services ………..”

  1. Susantha Wijesinghe Says:

    DR. SARATH !! THE PRESIDENT OF THE COUNTRY HAS TAKEN TWO YEARS NOW TO INVESTIGATE THE *THE GREAT BANK ROBBERY OF SRI LANKA* HE DOES NOT WANT TO OFFEND HIS PARTNER IN CRIME, THE PRIME MINISTER, THE WHAT MINISTER, AND THE WHO MINISTER. HE IS PULLING THE WOOL OVER THE EYES OF THE PEOPLE AND PROCRASTINATING THE PROCESS OF INVESTIGATION. A CHILD STEALING A POUND OF BREAD WILL BE -UNMERCILOUSLY BEATEN UP. A COMMISSION IS SET UP TO INVESTIGATE A GLARING ROBBERY. THATS ANOTHER RUSE TO PAY THOSE FRIENDS WHO ARE UN-EMPLOYED, OR GETTING LOW INCOMES TO GIVE A BOOSTER. WHAT ABOUT THE **HORAA POLICE**?, THE FCID, ARE THEY NOT RESPONSIBLE TO INVESTIGATE A CRIME OF BILLIONS OF RECURRING ROBBERIES ? DISGUSTING.

    COMMISSIONERS TO PEONS ARE WITHOUT ANY FEAR OF REPRISALS, ROBBING TO KEEP IT UP. SHAME.

    DISHONESTY IS THE NAME OF THE GAME

  2. Ananda-USA Says:

    Atta Boy, Susantha!

    That’s TELLING the Pal Horu of the Yamapalanaya
    where to get off!

  3. Susantha Wijesinghe Says:

    ANANDA !! LANKAAWEY, PARALIMENTUWEY, MULA INDALA AGATAMA, HORA YAKKU.

    WHEN A BUGGER PASSES STINKING FLATUS, IT WILL NOT TAK A MINUTE TO APPOINT A COMMISSION. CAN SOMEONE, PLEASE ENLIGHTEN US, OF HOW MANY COMMISSIONS THERE ARE NOW, INVESTIGATING STERCUS TAURI.

    THEY WILL NOT GET OFF. THEY HAVE TO BE KICKED OUT. SO, WHO IS GOING TO BELL THE CAT. THE PROBLEM IS , THE CAT IS WITH THE RATS, PLAYING BALL.

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