Cool Customers and K(cool) Air Generators Difference between Private and public sector employees
Posted on April 3rd, 2019

Dr Sarath Obeysekera

I am writing this snippet to elaborate how Sri Lankan Have failed to win the heart of customers making them Cool.”

I have a generator which is being serviced by a Company with Cool Air . I called the company mobile number found in the website and the person who picked up the phone was none other than the Managing Director/CEO  of the company.

This Company has an annual contract with me to service the Generator throughout the year .

I introduced myself and inquired whether a technician can visit my house to fit an Automatic Changeover switch to my generator so that I do not have to go to the generator to put off when CEB power returns.

Before I completed my request the CEO of the company refused to help citing that he is very busy and he cannot attend to any inquiry .I told him that it is very unbecoming for a CEO to have that approach.

He got further annoyed and abused me with words I do not know what type of a Doctor you bloody are and I am not going to do anything !

Well same day I went to Kaduwela Pradesheeya Sabha with my wife to inquire why her pension is not paid to the bank from August 2018.

A stark difference of behaviour pattern was observed between the state officials and the CEO of the Cool Air Company ,All female officers were polite ,accepted the form signed by the area Gramasevaka and informed her with a smile that she well get pension  with arrears with  May 2019 payment .

We were returning home with a smile and my wife who overheard my outburst with the Private Sector CEO and said that times are changing .

Public sector is becoming more and more customer orientated and told me to discontinue my contract with Cool Air . Dr Sarath Obeysekera 

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