{"id":63229,"date":"2017-02-08T15:43:03","date_gmt":"2017-02-08T22:43:03","guid":{"rendered":"http:\/\/www.lankaweb.com\/news\/items\/?p=63229"},"modified":"2017-02-08T15:43:03","modified_gmt":"2017-02-08T22:43:03","slug":"auditor-general-intends-to-carry-out-customer-satisfaction-audit-on-state-services","status":"publish","type":"post","link":"https:\/\/www.lankaweb.com\/news\/items\/2017\/02\/08\/auditor-general-intends-to-carry-out-customer-satisfaction-audit-on-state-services\/","title":{"rendered":"Auditor General intends to carry out \u201cCustomer Satisfaction Audit \u201c on state services \u2026\u2026\u2026.."},"content":{"rendered":"

Dr Sarath Obeysekera<\/em><\/span><\/h2>\n

New audit system to evaluate customer satisfaction soon – See more at: http:\/\/www.dailymirror.lk\/article\/New-audit-system-to-evaluate-customer-satisfaction-soon-123365.html#sthash.Ezpdv6Wr.dpuf………………………..new item<\/strong><\/p>\n

Go to Passport Office\u00a0 in Suhuru ( So- horu)\u00a0 Paya !!-Centre Stage for Corruption<\/strong><\/p>\n

I assume that whoever the minister and the Head of the Organization \u00a0in charge of\u00a0 issuing passports and visas and AG who boast about clean administration \u00a0should deploy undercover agents among the crowd in new passport office in SUHUTU PAYA in Battaramulle and catch the culprits among ordinary peons to Assistant \u00a0Commissioners ,working for passport office .who are involved in various nefarious activities.<\/p>\n

My close friend who is living and retired in Norway came to Sri Lanka and bought an apartment for 40 million rupees in one of the new high rise buildings to stay in Sri Lanka .He comes every year after obtaining a visa for one month and wanted to extend the via for few more days ,and went to passport office yesterday.<\/p>\n

As Norway does not allow to have dual passports to any of his residents, he went to the new passport office to extend the visa . Among the crowd few touts approached him and asked for 15000 Rs to get it extended for few days claiming that he has to share the loot\u201d with some commissioners and peons in the office. There were many Europeans at that time \u00a0\u00a0who wanted to stay little longer and came to the office around 9 am .and all were approached by some agents who may be working for the officials of the\u00a0 Passport Office.<\/p>\n

If you happen to visit the new office, many photo shops .cafes,foreign employment agencies including touts have spring up doing good business ripping off money from poor Sri Lankan and foreigners .<\/p>\n

He refused pay and stood in the queue with other foreigners .After an extended time he was called and given a number and a form to be filled and he submitted the same.After several hours he was called again and sent to an assistant commissioner who approved subject to payment of 3000 Rs ( officially )and again\u00a0 waited for few hours. He was starving and due to his diabetic conditions he almost fainted as he was no waiting for 5 hours ,Finally he gave in paid 1500 Rs to a pion who \u00a0expedited the release the passport\u00a0\u00a0 with visa .1500 Rs was to be shared with the assistant commissioner who give approval !!!!!!!!!<\/p>\n

If he paid 10 times he would have got it in one hour !!!!!!!!!!<\/p>\n

He left the office at 4 pm !!!!!!!<\/p>\n

I am a\u00a0 dual citizen with having a British Passport , hence I do not need any visa to stay ,but many such Sri Lankans and Foreigners who wanted stay in the country more than 30 days end up in the gallow house where they torture you ,and they leave this country with disgust .<\/p>\n

Prime Minister,Foreign Minister \u00a0and the President speaks about efficiency and eradicating corruption ,but the agencies manning the gate way to this resplendent island\u00a0 are expressing their disgust ,pin pointing and fingering at such Agencies like Passport Office and leave\u00a0 with bad memories .<\/p>\n

Please\u2026\u2026..Auditor General\u2026.<\/p>\n

\u00a0Walk to Passport Office in walking distance when \u00a0you read this and expose the culprits and shame the ministers\u00a0 and officers who ruin our reputation .<\/strong><\/p>\n

 <\/p>\n

Dr Sarath Obeysekera<\/p>\n","protected":false},"excerpt":{"rendered":"

Dr Sarath Obeysekera New audit system to evaluate customer satisfaction soon – See more at: http:\/\/www.dailymirror.lk\/article\/New-audit-system-to-evaluate-customer-satisfaction-soon-123365.html#sthash.Ezpdv6Wr.dpuf………………………..new item Go to Passport Office\u00a0 in Suhuru ( So- horu)\u00a0 Paya !!-Centre Stage for Corruption I assume that whoever the minister and the Head of the Organization \u00a0in charge of\u00a0 issuing passports and visas and AG who boast about […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-63229","post","type-post","status-publish","format-standard","hentry","category-forum"],"_links":{"self":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts\/63229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/comments?post=63229"}],"version-history":[{"count":0,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts\/63229\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/media?parent=63229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/categories?post=63229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/tags?post=63229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}