{"id":86937,"date":"2019-04-03T14:06:43","date_gmt":"2019-04-03T21:06:43","guid":{"rendered":"http:\/\/www.lankaweb.com\/news\/items\/?p=86937"},"modified":"2019-04-03T14:06:43","modified_gmt":"2019-04-03T21:06:43","slug":"cool-customers-and-kcool-air-generators-difference-between-private-and-public-sector-employees","status":"publish","type":"post","link":"https:\/\/www.lankaweb.com\/news\/items\/2019\/04\/03\/cool-customers-and-kcool-air-generators-difference-between-private-and-public-sector-employees\/","title":{"rendered":"Cool Customers and K(cool)  Air Generators  Difference between Private and public sector employees"},"content":{"rendered":"<h2><span style=\"color: #0000ff;\"><em>Dr Sarath Obeysekera<\/em><\/span><\/h2>\n\n\n<p>I am writing this snippet to elaborate how Sri Lankan Have\nfailed to win the heart of customers making them  Cool.\u201d<\/p>\n\n\n\n<p>I have a generator which is being serviced by a Company\nwith Cool Air  . I called the company mobile number found in the website and\nthe person who picked up the phone was none other than the Managing Director\/CEO\n&nbsp;of the company.<\/p>\n\n\n\n<p>This Company has an annual contract with me to service the\nGenerator throughout the year .<\/p>\n\n\n\n<p>I introduced myself and inquired whether a technician can\nvisit my house to fit an Automatic Changeover switch to my generator so that I\ndo not have to go to the generator to put off when CEB power returns.<\/p>\n\n\n\n<p>Before I completed my request the CEO of the company\nrefused to help citing that he is very busy and he cannot attend to any inquiry\n.I told him that it is very unbecoming for a CEO to have that approach.<\/p>\n\n\n\n<p>He got further annoyed and abused me with words  I do not\nknow what type of a Doctor you bloody are and I am not going to do anything !<\/p>\n\n\n\n<p>Well same day I went to Kaduwela Pradesheeya Sabha with my\nwife to inquire why her pension is not paid to the bank from August 2018.<\/p>\n\n\n\n<p>A stark difference of behaviour pattern was observed\nbetween the state officials and the CEO of the Cool Air Company ,All female\nofficers were polite ,accepted the form signed by the area Gramasevaka and\ninformed her with a smile that she well get pension&nbsp; with arrears with&nbsp; May 2019 payment .<\/p>\n\n\n\n<p>We were returning home with a smile and my wife who\noverheard my outburst with the Private Sector CEO and said that times are\nchanging .<\/p>\n\n\n\n<p>Public sector is becoming more and more customer orientated\nand told me to discontinue my contract with Cool Air .\n\nDr Sarath\nObeysekera&nbsp; \n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dr Sarath Obeysekera I am writing this snippet to elaborate how Sri Lankan Have failed to win the heart of customers making them Cool.\u201d I have a generator which is being serviced by a Company with Cool Air . I called the company mobile number found in the website and the person who picked up [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116],"tags":[],"class_list":["post-86937","post","type-post","status-publish","format-standard","hentry","category-dr-sarath-obeysekera"],"_links":{"self":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts\/86937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/comments?post=86937"}],"version-history":[{"count":0,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/posts\/86937\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/media?parent=86937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/categories?post=86937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lankaweb.com\/news\/items\/wp-json\/wp\/v2\/tags?post=86937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}