Sasanka De Silva Pannipitiya.

In a world where negative experiences often dominate social media feeds, it’s refreshing to come across a positive encounter. My visit to the Kottawa post office this morning was one such pleasant surprise. The gentleman I encountered there not only provided excellent service but also offered a valuable suggestion that saved me money.

Typically, I avoid the Kottawa post office due to previous bad encounters with staff who lacked basic customer care. However, on this occasion, I decided to give it another try. To my delight, I was greeted by a helpful gentleman who was a stark contrast to the usual experience.

When I handed him my parcel, he efficiently checked the weight and quoted the registered mail fee. But then, he did something unexpected. He suggested that sending it as Speed Post would be cheaper. This was a win-win situation for me as it would not only expedite the delivery but also save me a few rupees.

The gentleman’s helpfulness and customer-oriented approach were truly commendable. It’s a reminder that even in seemingly mundane interactions, a little extra effort can go a long way in making a positive impression. I hope that others in the post office can learn from his example and provide similar levels of service to their customers.

Sasanka De Silva

Pannipitiya.